INTRODUCTION
In today’s world, where customer satisfaction is the key to success, providing excellent customer service is essential for the growth and profitability of a business. This two-day training program is designed to equip individuals with the skills and knowledge necessary to excel in customer service.
Led by experienced trainer, participants will learn effective strategies for delivering exceptional customer service and exceeding customer expectations. Through interactive sessions and practical exercises, participants will learn how to improve their communication skills, build customer relationships, and handle challenging situations with ease.
Moreover, this training program emphasizes the value of customer service in the industry and how it affects a business’s overall performance and profitability. Participants will understand how to apply customer service best practices and ideas that aid in service and quality improvement, resulting in higher customer satisfaction rates and improved brand loyalty.
Whether you are a seasoned customer service professional or looking to develop your skills in this field, this training program is perfect for anyone looking to improve their interaction and communication skills with customers, clients, patients, and co-workers. Don’t miss this opportunity to take your customer service skills to the next level and enhance your career prospects!
OUTCOME
By the end of this course, participants should be able to:
- Understand how service creates happy and satisfied customers
- Apply body language, tonality and positive words while communicating
- Listen empathetically and connecting with emotions
- Apply the right techniques in building rapport
- Doing little things that gives greater impact on service
EXPERT
Ansie Hee (Professional Development Expert)
Ansie Hee is a seasoned professional with over 25 years of experience across various industries such as hospitality, insurance, advertising, consulting, and education. Her extensive background has honed her skills in training, teaching, and coaching, making her an expert in her field.
As a certified HRD Corp trainer, Ansie specializes in delivering exceptional Customer Service, English Language, and Professional Development programs. She is passionate about communication skills, placing great emphasis on face-to-face interactions, virtual communication, email English, telephone etiquette, negotiation, and presentation skills.
Her dynamic and interactive training sessions are designed to enhance the skills of individual and teams, ultimately leading to increased productivity and efficiency.
In her training, Ansie focuses on providing a real-world experience for newly embarked employees, which encourages them to be analytical, sensitive towards their environment, and open to accepting constructive criticism. Her approach is designed to promote subjective thinking, fostering an environment of growth and development.
